Customer Service Policy

At Tower 28 Beauty Sale, we are committed to providing an exceptional shopping experience that reflects our dedication to high-performance beauty and scientific integrity. Our customer service team is here to ensure that your journey from selection to application is seamless and satisfying.

1. Shipping & Delivery Excellence

We prioritize getting your beauty essentials to you efficiently. To maintain transparency, we follow a standardized global delivery protocol:

  • Order Processing: All orders are processed and dispatched within 1–3 business days.

  • Delivery Timeline: We estimate a delivery window of 6–12 days for all destinations. This timeline applies consistently across our standard and expedited logistics networks.

  • Shipping Costs: We are proud to offer Complimentary Free Shipping on all orders, with no minimum spend required.

2. Returns & Satisfaction Guarantee

We believe in the performance of our lip and concealer products. However, if you are not completely satisfied with your purchase, we offer a comprehensive return window:

  • Return Period: You may initiate a return within 60 days of receiving your order.

  • Eligibility: Products must be returned in their original condition and packaging to ensure a smooth processing experience.

3. Efficient Refund Process

Your financial security and satisfaction are paramount. Once a return is received and inspected:

  • Refund Timeline: Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Currency: All transactions and refunds are processed exclusively in USD.

4. Communication & Support

Our team is dedicated to providing clear and timely assistance. Whether you have questions regarding ingredient purity, shade matching for our concealers, or tracking your shipment, we are here to help.

  • Contact Us: For all inquiries, please reach out via our official communication channel at press@tower28beautysale.com.

  • Service Standards: We aim to respond to all customer inquiries with professional expertise and personalized care to ensure your concerns are resolved promptly.

5. Order Integrity

Every product sent out from tower28beautysale.com undergoes a quality check to ensure it meets our "Performance meets Sensory Comfort" standard. If you receive a product that has been damaged during transit, please contact our support team immediately so we can rectify the situation.