Refund Policy

At Tower 28 Beauty Sale, your satisfaction is our priority. We take great pride in our cutting-edge research and the pure quality of our products. If a product does not meet your expectations for performance or sensory comfort, we offer a transparent and efficient refund process.

1. 60-Day Satisfaction Guarantee

We want you to feel confident in your beauty routine. You have 60 days from the date of delivery to return your items for a refund. Whether it is a shade that wasn't quite right or a texture that didn't suit your preference, we are here to ensure you find your perfect match.

2. Return Conditions

To ensure a smooth processing experience, please keep the following in mind:

  • Product Condition: Items should be returned in their original packaging. Given the nature of our high-performance formulas, we accept returns on products that have been gently tested, provided the majority of the product remains.

  • Order Integrity: Please ensure that all components of the product (such as caps or applicators) are included in the return package.

3. How to Initiate a Return

Initiating a return is simple and professional:

  1. Contact Us: Send an email to press@tower28beautysale.com with your order number and the reason for the return.

  2. Authorization: Our team will review your request and provide you with the necessary return instructions.

  3. Shipping: Pack your items securely. As part of our commitment to accessible beauty, please follow the specific mailing instructions provided by our support team.

4. Refund Processing & Timeline

Once your return is received and inspected by our quality assurance team:

  • Approval: We will notify you via email regarding the approval of your refund.

  • Timeline: Approved refunds are processed promptly. You can expect the credit to be applied to your original method of payment within 5–10 business days.

  • Currency: All refunds are issued in USD, matching the original transaction currency.

5. Complimentary Shipping Policy

At tower28beautysale.com, we offer Free Shipping on all orders. Please note that while we do not charge for the initial delivery, customers are responsible for the shipping costs associated with returning the item to our facility, unless the product arrived damaged or incorrect.

6. Order Discrepancies

If you receive an item that is damaged or does not match your order, please contact us at press@tower28beautysale.com immediately. We will prioritize a replacement or a full refund to rectify the error at no additional cost to you.

7. Contact Information

For any questions regarding your refund or to check the status of a return, please reach out to our dedicated concierge: Email: press@tower28beautysale.com